Description

SAP IT Service Management (SAP ITSM) is compliant with, and certified by, the Information Technology Infrastructure Library (ITIL). ITSM is designed to support business processes and enables you to run every aspect of your service desk operations. ITSM enables you to manage service requests, incidents, and problems as defined in your SLAs.

When you order for SAP Solution manager Support you will state the issues you are trying to resolve and provide a budgeted number of hours you planned for the issues to be resolved to complete the order

Our support consultant will contact you for further analysis, agreement, and paperwork on planned time based on the work package. (Fixed scope and Fixed price)

A secured access option will be agreed and granted with a choice on the preference of control with all transparency required. Support is delivered with screen sharing tools for better collaboration

We will document all changes and test evidence before moving to production.

Digital Enterprise will only assign SAP SOLMAN support ticket to SAP Certified SOLMAN Consultant