Project Overview
A manufacturing company required a consulting company with experienced SAP consultant to be able to provide effective end user support function in Nigeria. The company wanted a partner with business experience and SAP expertise. Digital Enterprise provided the SAP support service to the client with local resource which reduced cost of support and created more efficiency.
Implementation
December 2015
The Challenge
There were many open SAP issues unresolved
The user engagement and knowledge about the use and functionality of the system was limited
The client has limited access to experienced consultant
Solution
Well structure support onsite and remote support
Dynamic support model with a combination of onsite and remote support with additional value adding service such as
-Technical health check and disaster recovery testing
-Quarterly end user training
-Remote support for instant fixes
-Knowledge transfer to users
-Detailed documentation of process and activities
Results
- Reduction in previous support cost by 50%
- Increased SAP user knowledge
- Quick and reliable support structure
- Detailed documentation of changes for client references and business continuity